At Zod Tech Private Limited (“we,” “us,” or “our”), we strive to ensure timely, high-quality delivery of our products. This Shipping Policy outlines our production times, shipping timelines, and other relevant information. By placing an order on our website, you acknowledge and agree to the terms described below.

• Order Production: All products are custom-manufactured or prepared upon order, requiring 15–20 business days from the date of payment confirmation.
• Quality Assurance: During production, we inspect and package each item to maintain our high-quality standards. Should we experience any delays (such as material shortages or peak season volume), we will notify you through the contact information you provided at checkout.

Please note the shipping times below do not include production time. Total delivery time = Production Time (15–20 business days) + Shipping Time.

• United Kingdom (UK):• Shipping Time: 6–8 business days• Estimated Total Time: 20–27 business days (15–20 days for production + 5–7 days for shipping)
• United States (US):• Shipping Time: 10–12 business days• Estimated Total Time: 25–32 business days (15–20 days for production + 10–12 days for shipping)
• Other Regions/Countries:Shipping times vary depending on carrier availability and distance.For an estimate of shipping times to your specific location, please contact us using the details below.

• Inclusive of Delivery: Product prices listed on our website include all delivery charges. You will not be charged extra for standard shipping, handling, or packaging.
• Special Requests: If you require expedited or specialized shipping services, please contact us. We will communicate and confirm any additional fees before finalizing your order.

• Order Confirmation: Shortly after placing your order, you will receive an email confirming we have received it.
• Shipping Confirmation: Once production is complete and your order is ready to ship, you will receive a shipping confirmation email containing a tracking number (if available) and a link to the carrier’s website.
• Monitoring: Use the tracking details provided to follow your package’s journey. If any issues or delays occur, please let us know so we can assist.

While we diligently aim to meet our estimated timelines, certain factors may be outside our control, such as:

• Material or Supply Chain Disruptions
• Inclement Weather or Natural Disasters
• Customs Processing Delays
• Carrier Operational Issues

We will make every effort to keep you updated if significant delays arise.

• Changes: If you need to update your shipping address or modify your order, please contact us at [connect@zod.media / +447930888192] immediately. We will do our best to accommodate changes, but modifications cannot be guaranteed once production has started or the order has shipped.
• Cancellations: Once an order enters the production phase, cancellations are not possible.

If your package does not arrive within the specified timeline or you suspect it is lost, please contact us at [connect@zod.media / +447930888192]. We will work with the carrier to locate the package or determine if it qualifies as lost, and we will discuss next steps or solutions accordingly.

For any questions about our Shipping Policy, or if you need help tracking an order, please reach out to us:

Email: connect@zod.media
Phone: +447930888192
Address: 5 Merchant Square, London, W2 1AY

We reserve the right to modify or replace this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after any changes are posted constitutes your acceptance of those changes.

Zod Tech Private Limited appreciates your business and looks forward to delivering your order in a timely and reliable manner. If you have additional questions or concerns, please do not hesitate to get in touch.